As part of our commitment to improving the service we provide, we ask our clients to complete a feedback questionnaire. We would be grateful if you could help us by completing this form and returning it to us by email to email@example.com. Please be assured that the survey is completely confidential, unless you complete your details we will not know who has taken part.
When something goes wrong, we need you to tell us about it. This will help us to improve our standards of service.
If you have a complaint, we would normally try to resolve this informally at first, through a discussion between you and the lawyer dealing with your matter.
If you remain unhappy with the outcome you can raise a formal complaint under our complaints handling procedure which can be viewed here. Formal complaints can be made by email to firstname.lastname@example.org or by sending a letter to our usual address.