AML Solicitors of Manchester


We are committed to providing a high-quality legal service to all of our clients.

As part of our commitment to improving the service we provide, we ask our clients to complete a feedback questionnaire.  We would be grateful if you could help us by completing this form and returning it to us by email to  Please be assured that the survey is completely confidential, unless you complete your details we will not know who has taken part.

When something goes wrong, we need you to tell us about it.  This will help us to improve our standards of service.

If you have a complaint, we would normally try to resolve this informally at first, through a discussion between you and the lawyer dealing with your matter.

If you remain unhappy with the outcome you can raise a formal complaint under our complaints handling procedure which can be viewed here. Formal complaints can be made by email to or by sending a letter to our usual address.

1 Step 1
Feedback Questionnaire
Which of the firms services did you use?pick one!
How did you hear about our firmHow did you hear about our firm
Please answer the following questions, and please add any comments in the space provided below.
1. Understanding your requirementspick one!
2. Clarity of advice2. Clarity of advice
3. Informing you of our likely fees3. Informing you of our likely fees
4. Keeping you informed of progress5. Responding to telephone calls
5. Responding to telephone calls3. Informing you of our likely fees
6. Responding to letters/e-mails6. Responding to letters/e-mails
7. Overall level of service7. Overall level of service
Would you use our services again?Would you use our services again?
Would you recommend our services to others?Would you recommend our services to others?use our services again?